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General Terms and Conditions of Sale (GTC)

1. Scope

These General Terms and Conditions of Sale (hereinafter «GTC») apply to all orders placed via the online shop of Floron Swiss SA (hereinafter «the Seller») by its customers (hereinafter «the Customer»). By confirming their order, the Customer accepts these GTC in full.

2. Range and Products

The range includes food products and supplements (notably mushroom-based products, vitamins, probiotics, creatine and collagen).
The images, product descriptions and nutritional information on the website are provided for information purposes only. The Seller undertakes to comply with Swiss food legislation,
particularly with regard to labelling, nutritional values and ingredients. The products are not intended to diagnose, treat, cure or prevent any disease.

3. Orders and Conclusion of the Contract

The ordering process is managed electronically via the e-commerce interface.

  • The Customer’s confirmation of the shopping basket constitutes a binding offer to enter into a contract of sale.
  • The contract is deemed to have been concluded once the Seller has sent the automated order confirmation email.
  • The Seller reserves the right to refuse an order in the event of an out-of-stock situation or a previous dispute.

4. Prices and Payment

Prices are quoted in Swiss Francs (CHF) and include the statutory Value Added Tax (VAT) applicable in Switzerland. Delivery charges are invoiced separately and are clearly stated before the order is finalised.
Payment is made online via the secure payment gateways integrated into the platform.

5. Delivery and Transfer of Risk

Deliveries are made within Switzerland. Delivery times are given as estimates. The risk of loss or damage to the goods passes to the Customer as soon as the parcel is handed over to the logistics partner.

6. Returns and Right of Withdrawal (Food-specific provisions)

Due to the perishable nature of the products and in order to meet strict health and hygiene requirements, In principle, the right of return does not apply to foodstuffs and dietary supplements.

Products whose security seal has been broken, or which have been unsealed or opened after delivery, cannot under any circumstances be returned or exchanged. In the event of a product being faulty on receipt or an error in the preparation of the order, the Customer must contact customer services within 48 hours, providing photographic evidence.

7. Data protection

The collection and processing of personal data required for order processing comply with the Federal Data Protection Act (FDPA). The Customer’s data is used solely for internal processing and customer account management purposes.

8. Applicable law and jurisdiction

These Terms and Conditions are governed exclusively by Swiss law. In the event of a dispute, the place of jurisdiction shall be the company’s registered office, subject to any mandatory places of jurisdiction provided for by law.