1. Data controller
The organisation responsible for collecting and processing your personal data on this website is the company Floron Swiss Ltd. If you have any questions regarding the protection of your personal data, you can contact our customer service team or our Data Protection Officer using the contact details provided on our contact page.
2. Personal data collected
We collect only the data that is strictly necessary for the proper functioning of our e-commerce platform and the provision of our services. This includes:
- Personal and contact details: Surname, first name, billing and delivery addresses, email address, telephone number.
- Transaction data: Order history, purchase details (supplements, vitamins, etc.), payment information (processed in a
Secured by our payment service providers, we do not store your card details
(credit). - Technical data: IP address, browser type, browsing data and system logs relating to your use of our WooCommerce infrastructure.
3. Purposes of processing
Your data is processed for the following purposes:
- Setting up and managing your customer account.
- Processing, invoicing and tracking your orders.
- Shipment management.
- Customer service and the handling of enquiries or complaints.
- Sending of marketing communications and newsletters by our department
marketing (only if you have given your express consent)
4. Data sharing and transfer
Your data is never sold to third parties. It is only shared with those parties strictly necessary for the fulfilment of your order:
- In-house logistics and dispatch: As order fulfilment is handled by our in-house logistics team, your shipping details remain within our
through the entire supply chain until they are handed over to the final carrier (e.g. Swiss Post) responsible for delivering your parcel. - Technical subcontractors: Web hosting providers, secure payment solutions, and modules related to our e-commerce platform (WooCommerce).
These partners are contractually obliged to respect the confidentiality and security of your data in accordance with the LPD and the GDPR.
5. Cookies and trackers
Our shop uses cookies that are necessary for the website to function (for example, to remember the contents of your shopping basket via WooCommerce), as well as analytics cookies to measure visitor numbers and improve the user experience. On your first visit, a banner will allow you to accept or decline non-essential cookies.
6. Data security
We implement appropriate technical and organisational security measures to protect your data against tampering, loss, destruction or unauthorised access. Data transfers during the checkout process are protected by SSL/TLS encryption.
7. Your rights
In accordance with current legislation (the Data Protection Act and the GDPR), you have the following rights regarding your personal data:
- Right of access and information.
- Right to rectify inaccurate data.
- Right to erasure (right to be forgotten), subject to our statutory retention obligations (in particular for accounting and tax purposes).
- You have the right to withdraw your consent (for example, for the newsletter) at any time.
To exercise these rights, you can send us a request by email or via the form
the website’s contact details.
8. Changes to the privacy policy
We reserve the right to amend this privacy policy in order to bring it into line with changes in legislation or changes to our data processing procedures. The current version is the one published on our website at the time of your visit.
